By making a deposit payment and/or completing my booking form you are accepting these terms and entering into contract. We reserve the right, at Love Flora Studio’s sole discretion, to amend these Terms and Conditions at any time and without notice.

The Design Process
You will be sent PDF proofs throughout the design process for you to check wording, layout and spelling. It is your responsibility to make sure that the wording is exactly as you want it and that there are no spelling mistakes etc. Printing will not commence until I have received written sign off from you. By signing off on the final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval, you will be charged for the time to rework and reprint.

I estimate the completion time of each order based on my workflow at that time.
I am not able to send a physical proof of your suite prior to the production phase.

After your first proof has been issued, 3 rounds of amends are included, should you wish to make further amendments after the 3 design proofs, any extra rounds will incur a fee of £20.00 per proof. Once your first proofs have been completed, any major changes to design - for example choosing a different suite, or a different style will be counted as a separate project

Please allow up to 4 weeks for delivery. Your stationery may be produced sooner than this but it cannot be guaranteed. These timings may alter due to unforeseen circumstances but Love Flora Studio will keep you updated throughout the process.

The final piece that will be painted, will be based off the mock up designs sent over and not from the original wording provided by you, so please check your proofs thoroughly before confirming I can go ahead.

Cancellations
In the event of an order being cancelled or you do not wish to proceed at any stage by
yourselves, Love Flora Studio will not any money once the work has commenced on your order. You will be liable to pay a cancellation fee of 50% of your order total if your order is cancelled within 2 weeks of your pre arranged diary booking, as from this stage your diary slot is unable to be filled.

In the unlikely event of the order being cancelled by me then you will begiven a full refund.
All and any deposits paid are non refundable. If you have been asked to pay in full, this is non refundable.

All orders which contain personalised details such as names of guests, addresses etc
are deemed none refundable in any instance under the Consumer Protection Law.

Order Adjustments
Additions can be made to your order up to 6 weeks prior to delivery.
If your quantities change, then you will be billed for the extra materials that would have been ordered at this stage.
Any larger changes to your order will incur a rush fee and your delivery date may change.
A minimum spend of £100 is required per order, unless previously agreed, per order deemed as (1- Save the Dates, 2- Invitations, 3 - On the Day)
Amendments or reductions that reflect the minimum spend dropping below £100 will still be liable to cover the minimum order quantity.

Any order reductions or item removal from your order are unable to be made 12 weeks before your wedding date.

Whilst I understand specifications of items and quantities may change between the booking and process starting, your quote or order cannot be decreased by more than 10%.

Printing
Please note that samples and proofs may not exactly match the finished product due to variations in the print production process. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault. Please be aware that colours appear differently on screen as to printing. Colours printed on your home printer are not an accurate representation to those printed by a professional printer and I am unable to guarantee an exact match. I occasionally use printing partners for projects, such as linen printing and larger signage boards.

Postage
I use Royal Mail tracked and signed for insured service on all paper orders and DPD for larger signage orders. Love Flora Studio accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control. Love Flora Studio will not be held responsible for wrong addresses, none collection or other issues which cause delay. If the delivery address is different to your own, please check that they accept deliveries on your behalf and if they have any restrctions which may cause and delays with parcels.

I am happy to send goods Internationally and will source the best form of postage for these jobs. Please note that goods posted outside the UK may be subject to local custom charges.
Love Flora Studio accepts no responsibility for delays in shipping or duty charges on international orders.

Deposits and Payment
A deposit of 50% of your quote or if a quote over £400, a deposit of £200 is due upon booking. The final payment is due on approval of the final proof and must be paid before production phase.
All orders with a short turn around or orders under £150 will be charged in full.
Bank transfers are preferable.

All payments must be paid within 7 days of invoicing.
Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. Deposits are non-refundable. Your deposit amount be deducted from your final invoice. It will not be deducted from your first payment invoice.

Data Protection and Privacy Policy
All information collected from you is confidential and will only be seen by the Love Flora Studio team and our printing partners if necessary. We will only ever ask you for the information we need for your order and shipping. Your information and data will be deleted by Love Flora Studio 90 days after the final job completes. This includes any address, guest lists and wording for your stationery. All emails will be deleted within 12 months of the final job completing. Invoices will be kept for 7 years as per tax regulations.

Problems with your Order
Although extremely rare, any damaged or miscounted products must be highlighted within 24 hours of receipt to hello@loveflorastudio.co.uk . Due to the bespoke nature of our work, Love Flora Studio cannot accept returns. Delivery costs are non refundable. If an order is to be returned, Love Flora Studio is not responsible to cover the costs of postage.

Samples
Love Flora Studio uses samples of your stationery for photographs, portfolio and marketing purposes. This includes photographing and using them on social media and my website, including them in sample packs and displaying them at wedding fairs and events. If you do not want us to use your samples for future marketing then please let us know.

Copyright and Ownership
All stationery, artwork and designs are the copyright of Love Flora Studio. All rights reserved. You, or any third party, can not copy or reproduce any of my designs from the PDF proofs or mock ups sent to you. Any improper or illegal use of the stationery and designs will be pursued